Privacy Policy

Welcome to MessageAI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging platform, website, and services (collectively, the "Service").

By accessing or using our Service, you consent to the collection, use, and storage of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

We designed this Privacy Policy to comply with relevant privacy regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws.

2.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or user profile
• Connect social media accounts and messaging platforms
• Configure your AI assistants and automations
• Communicate with us or other users through our Service
• Respond to surveys or questionnaires
• Contact our customer support

This information may include:

• Personal identifiers (name, email address, phone number)
• Account credentials
• Profile information
• Payment and billing information
• Communications and correspondence
• Social media account information
• Messaging platform connection data

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, messaging activity, interaction patterns)
• Location information (general location based on IP address)
• Performance and error data

2.3 Information From Third Parties

We may receive information about you from third parties, including:

• Connected social media platforms (with your permission)
• Messaging platforms you connect to our Service
• Business partners and service providers
• Authentication services

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Connect to your authorized messaging platforms
• Train and improve our AI models (with appropriate safeguards)
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Debug to identify and repair errors
• Protect the rights, privacy, safety, and property of MessageAI and others
• Comply with legal obligations

We may share your information in the following circumstances:

4.1 With Your Consent

We share your information with third parties when you give us your consent to do so, such as when you connect to third-party messaging platforms through our Service.

4.2 Service Providers

We share information with vendors, service providers, and consultants that need access to your information to perform services for us, such as companies that provide us with technical infrastructure, analytics, customer service, and payment processing.

4.3 Business Transfers

We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy. In such cases, we will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if we believe that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect the rights, property, and safety of MessageAI, our users, or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our terms of service and other agreements

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for our staff
• Monitoring for suspicious activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information we hold.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Restriction of Processing: You can request that we restrict the processing of your data under certain circumstances.
• Objection: You can object to our processing of your personal information.
• Automated Decision-making: You can request human intervention for decisions based solely on automated processing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

6.1 Account Information

You can update, correct, or delete certain account information at any time by logging into your account settings. If you cannot make the changes yourself, please contact us.

6.2 Communications Preferences

You can opt out of receiving promotional communications from us by following the instructions in those communications or by updating your communication preferences in your account settings.

6.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually change your browser settings to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Service.

Our Service is not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

We are based in [Country], and the information we collect may be stored and processed in various countries, including countries outside your home country. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to countries outside your home country, including to countries that may not provide the same level of data protection as your home country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection wherever it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.